Legal
Returns, refunds and cancellations
A clear process for incorrect, damaged, perishable and cancelled orders.
Report a problem
Contact Olive Jar promptly with the order number, affected product and clear description. Photos or batch details may be requested where necessary to investigate damage, quality or food-safety concerns.
Perishable products
Food and chilled products may not be suitable for change-of-mind returns. This does not remove rights that cannot lawfully be excluded, or Olive Jar’s responsibility for incorrect, unsafe or damaged goods.
Refund records
Approved full or partial refunds are recorded against the original payment with the amount, administrator, reason and provider reference. Revenue reporting never treats refunded amounts as profit.
Cancellations
An order may be cancelled only through an allowed backend state transition. Preparation, delivery, catering commitments and recurring cut-offs may affect the available remedy under the applicable terms.