Legal
Complaints procedure
Olive Jar records and investigates customer, order and food-safety complaints.
What to include
Provide your name, contact details, order or catering reference where available, affected product, batch marking if visible, and a clear description. Do not send sensitive payment credentials.
Urgent food-safety concerns
State clearly if the concern involves illness, an allergen, contamination or unsafe product. The operations system can escalate the complaint, hold a batch and trace affected orders for authorised action.
Investigation and outcome
The complaint record tracks investigation, corrective action and resolution. Response times and external escalation details will be finalised with the verified legal and food-safety contacts before launch.
Questions or complaints may be sent to info@olivejarfoods.co.za. See the complaints procedure.