Legal
Recurring order terms
Recurring orders require a verified account and valid PayFast recurring-payment authority.
Recurring billing cannot launch until the PayFast merchant account has recurring billing enabled and the final cancellation/change terms are approved.
Authority
Saving a schedule does not charge the customer. It remains pending until PayFast returns a recurring token through a verified notification. Raw card data is never stored by Olive Jar.
Schedule and changes
Weekly is supported initially. Product, quantity, address, pause, resume, skip and cancellation events are kept in a full history and must occur before the configured cut-off to affect the next fulfilment.
Price, payment and stock exceptions
Price changes, failed payments and stock shortages prevent silent fulfilment. The schedule is marked with the relevant exception and the customer is notified before further action.
Questions or complaints may be sent to info@olivejarfoods.co.za. See the complaints procedure.